To comply with the European Union (EU) Directive on Distance Selling, the following Terms & Conditions must be agreed to before your order can be processed. These terms and conditions for the sale of goods will govern any contract for sale that we jointly enter into and tell you the rights and obligations you have. Please read them carefully. You may have other rights granted by law and these Terms and Conditions do not affect these. This does not affect your statutory rights as a consumer.
Ordering from Helford Creek
Payments made to Helford Creek online are through the UK Paypal system and when you are entering your details for each transaction you are entering them into the Paypal secure infrastructure. You can read more here: www.paypal.co.uk
By placing your order you are offering to buy the goods and permitting us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for other purposes without asking your consent and you may request that your details are removed from our system by writing to the address below.
We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. Your credit card payment will be deducted before the goods ordered are dispatched, and this will usually be within 24hours of the goods being sent. Goods remain the property of Helford Creek Limited until we have received payment in full. All prices and offers are subject to change and availability.
Sale of Alcohol
It is illegal to sell alcohol to anyone under the age of 18 years.
Helford Creek is a trading name.
If you have any complaints about the products you purchase from us please contact us by telephone on 01326 231341 or e-mail firstname.lastname@example.org, or write to the above address.
Product Guarantees and Returns Policy
Please inspect the goods when you receive them for defects or damage and notify us as soon as possible if there are any problems. We will always endeavour to replace or refund your purchase in full if goods are defective.
Please return goods to us in a saleable condition, and at your expense if you are unhappy with our products, and we will refund any unused items so long as you return them to us in a saleable condition within 7 days of receipt. Please call us before returning any used goods. When returning goods be sure to include your full contact details.
Cheques can be mailed to us made payable to Helford Creek - please print out your order and send it with payments. Please allow at least five working days for cheque clearance. We do not dispatch orders when payment is made by cheque, until we are able to verify full payment has been cleared to our account. Goods will be dispatched normally within 24 hours of cleared payments.
You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.
A delivery note or Invoice will accompany goods to the purchaser's address. In the unlikely event of us being unable to fulfil an order or a part of an order, or if there are any errors in a placed order we will advise you as soon as it is possible. If payment has been made on an order that we are unable to fulfil we will immediately refund payment by the same method as the payment was made.
The prices shown on the product pages include UK VAT where applicable at the current rate. Local Taxes & Duties for those outside the EU are the responsibility of the shopper or recipient in the country of destination.
UK Delivery & Postage
All prices on the site are subject to a Post and Package or delivery charge. Occasionally we may deliver the goods in several consignments. If we have not dispatched the goods within 30 days of the advised delivery time then you may cancel the order.
Cancelling Your Order
If you are a trade customer you must notify us immediately if you have received an order which is not satisfactory.
If you are a UK consumer you have the right, in addition to your other rights, to cancel the contract and receive a refund, provided that the goods are returned undamaged and complete, together with the relevant packaging in an unused and re-saleable condition at your expense. You must inform us in writing of your desire to cancel within seven working days starting from the day after the day the goods are delivered to you. You must return the goods to us at your cost and ensure the goods are adequately insured during their return.
If you wish to cancel, please write to us at the address below. We require all cancellation requests in writing, by e-mail or post within 7 working days from the day after you receive the goods from us.
We shall refund the total amount of money paid by you for the goods, less any costs to collect the goods if required, within 30 days from the day on which we receive your notice of cancellation in writing. Refunds for valid claims will be made via the same method of payment as used to place the order.
Please be sure to include the following details with all returns: Your name, Daytime telephone number & Order number, together with the reason for the return.
We take the issue of the privacy of your personal information very seriously. We will only use customer data for legitimate business purposes.
We capture information about you only by direct means eg/ when ordering or submitting enquiries. When ordering or submitting enquiries to Helford Creek you are agreeing to the use of your personal information.
The information that you provide or which is obtained through our dealings with you may only be used for the following purposes:
1.To fulfil our agreement with you, including administering any accounts, processing and obtaining payment;
2.To inform you (by mail, telephone, e-mail, or otherwise) about our products and services.
3. In exceptional circumstances for fraud prevention and detection;
Helford Creek will not give or sell your information to 3rd Parties other than for the purposes of fulfilling your orders.
Note: You have a right to see personal information, which is held about you upon written request.
Please be aware that we are not responsible for the data policies or procedures or the content of web sites linked to Helford Creek.
We advise you to print a copy of these Terms & Conditions for your reference in the future.